IT Support Professional

Alexander
Betzien

IT Support · Motorbike Rider · Traveler

Welcome to my personal website. I'm an IT Helpdesk & System Operations specialist focused on solving technical challenges, assisting users, and helping organisations keep their IT environments running smoothly.

Outside of work, I enjoy exploring new places by motorbike, traveling, and creating content that captures the scenery and experiences I encounter along the way.

Alexander Betzien
IT
Support Specialist
🏍️
Motorbike Rides
📸
Travel & Scenery
🌍
Based in Thailand
🖥️

Technical Support

Providing first and second-line assistance, resolving technical issues, and helping ensure reliable day-to-day IT operations.

🤝🏻

People-First Approach

Good support starts with clear communication. I enjoy helping users solve problems and making technology feel less complicated and stressful.

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Beyond the Desk

Outside of work, you'll usually find me on my motorbike, exploring new roads, capturing scenery, or sharing rides and experiences online.

Hi, I'm Alexander — an IT Support professional currently living in Thailand.

Originally from Germany, I've been living and working in Thailand for several years while continuing to build my experience in IT support and operations.

Over the years, I've worked in fast-paced environments where reliability, communication, and problem-solving are essential. My work has included assisting users, resolving technical issues, managing devices, and helping ensure that daily operations continue without interruption.

What I enjoy most about IT is the combination of technology and people. Whether it's diagnosing a technical problem or helping someone regain access to a critical system, I find satisfaction in turning challenges into practical solutions.

I believe good IT isn't just about technical knowledge.

Patience, clear communication, and a calm approach are often just as important — especially when someone is already frustrated by an issue.

Outside of work, I spend much of my time exploring Thailand by motorbike, discovering new roads and places along the way. I've also developed an interest in photography and video creation, documenting landscapes, rides, and memorable moments from my travels.

I'm naturally curious and enjoy learning new things — both in technology and in everyday life.

Skills & Tools

Support & Systems

Windows 10 / 11 Active Directory Microsoft 365 Intune Remote Support Device Management Relational Databases

Operations & Communication

Software Deployment User Support Documentation Networking Basics Exchange SharePoint

Languages

German (Native) English (Fluent)

My Background

2019 – Present
Client & Application Administrator
Chiang Mai Lanna Business Services Ltd. · Thailand
Delivering on-site and remote IT services across Windows, macOS, and Linux environments. Responsibilities include user assistance, device management, software deployment, troubleshooting, and maintaining stable day-to-day operations.
2018 – 2019
Working Holiday Year
Australia
Spent a year travelling and working across rural Australia, operating machinery and adapting to physically demanding work in remote environments.
2013 – 2017
Software Development Apprenticeship & Junior Database Developer
ESG Elektroniksystem- und Logistik-GmbH · Germany
Built a strong technical foundation through software development, SQL, databases, and hands-on experience with systems and infrastructure.
Somewhere above Chiang Mai
📍 Somewhere above Chiang Mai
Backroads in Nan
🏍️ Backroads in Nan

Quick Info

📍Based in Chiang Mai, Thailand
💼Open to opportunities
🌐Fluent in German & English
🏍️Exploring roads on two wheels

I'm just getting started with content creation, so uploads may be a little slow at first. There's currently only a single video on Instagram and my YouTube channel is still empty, but more rides, travel clips, and scenery from around Thailand will be added over time.

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LinkedInAlexander Betzien
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Emailalexander.betzien@gmail.com
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Open in new tabMy CV / Resume
I'm open to opportunities in Helpdesk, IT Support, System Administration, and related fields — whether remote, hybrid, or on-site. Feel free to get in touch, even if you're simply exploring potential matches. I'll do my best to respond promptly.

Send a Message

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✅ Thanks for reaching out! I'll get back to you soon.

Responsible for this website

Alexander Betzien

Feuchter Str. 22
90530 Wendelstein
Germany

Email: alexander.betzien@gmail.com


Purpose of this website

This website serves as a personal portfolio and professional profile. It provides information about my professional background, skills, and personal interests.


Liability for Content

The contents of this website have been created with care. However, no guarantee is given for the accuracy, completeness, or timeliness of the information provided.


Liability for External Links

This website may contain links to external websites operated by third parties. I have no influence over their content and therefore accept no liability for them. Responsibility for linked content lies solely with the respective website operators.


Copyright

Unless otherwise stated, all content published on this website — including text, photographs, graphics, and design elements — is protected by copyright law. Any reproduction, distribution, or use requires prior written permission.